Streamline Returns Process with Modern Options
The platform offers a fully branded, multi-SKU returns management system with intelligent access points, marketing integration, flexible reverse logistics, and eco-friendly options to streamline customer returns, enhance loyalty, optimize inventory, and reduce costs, supported by strong account management.
RETURNS
Returns made for your customers
The ultimate portal for hassle-free returns and exchanges. Enhance customer loyalty and streamline inventory management with every transaction.
Features
One Platform, World-Class Capabilities
Fully Branded UX
Applying brand colors and fonts is just the start. Our product suite gives you complete control over every moment of the customer journey. Craft notifications, tracking pages, emails, and more.
Multi-SKU Returns
Give your customers the convenience of returning or replacing more than one thing at a time. Our platform orchestrates all of the fees and instructions and gives them a single place to track it all.
Access Points
Location awareness and intelligent integrations enable your customers to find drop-off and access points for their returns. They get more control and you reduce costs.
Marketing & Upselling
More customer touch-points mean more opportunities. As the platform learns about their behavior and their preferences, so will you!
End-to-End Buyer Journey
Ensure a cohesive end-to-end buying experience with our integrated returns management system, keeping customer satisfaction high even when products need to come back.
Flexible Orchestration for Reverse Logistics
Adapt to the unique needs of your business and customers with our flexible orchestration rules, making returns as dynamic and responsive as your customers expect.
Gateway to Unified Commerce
From eco-friendly and paperless options to convenient home pickups and multi-method returns, our innovative solutions provide hassle-free returns for customers while optimizing efficiency and reducing costs.
Customer Testimonials
"No technology is good enough for a retailer in 2024 without a strong account management team. Luckily, Megan and crew at Delivery Solutions consistently deliver in a way that allows us to grow together at the velocity we need right now."
— Jay Rodriguez, Director of Omnichannel Operations
"Our customers rely on us to provide them with the highest level of service and convenience, and our live tracking page powered by Delivery Solutions is another example of how we are fulfilling that commitment."
— Elizabeth Goodbread, Director Of Digital Commerce & Innovation
"Delivery Solutions’ innovative orchestration system coupled with its team’s encyclopedic knowledge, provides us with the nimbleness to quickly solve issues when they arise and get our products to our customers."
— Matthew Vorcheimer, VP of Product Management
"We’re happy we made the decision to integrate Delivery Solutions, as they put us in a position to handle record delivery volume and serve our communities when they needed us most."
— Chad Petersen, SVP of eCommerce
Related
How Automated Returns Boost E-Commerce Growth
Automated returns systems in e-commerce streamline the entire returns process by providing user-friendly, integrated platforms that reduce manual effort, enhance customer satisfaction through faster and more convenient returns management, and address the higher return rates inherent in online shopping, thereby supporting the growth and efficiency of digital marketplaces.
From Hassle to Delight: 4 Ways to Revolutionize Your Returns Experience
The article emphasizes that to transform the returns experience from a frustrating hassle to a seamless delight, e-commerce and retail businesses must streamline their returns policies—such as by providing prepaid return labels—to meet high customer expectations set by leaders like Amazon and Zappos, while also optimizing returns handling to enhance sustainability and reduce costs amid the projected $627.34 billion retail returns market in 2023.
Delivery Solutions Blog: 3PL and Logistics Insights
The Delivery Solutions Blog offers a curated list of articles providing in-depth insights on third-party logistics, delivery challenges, retail logistics strategies, last-mile orchestration, technology costs, customer experience, and innovative solutions for both urban and rural delivery optimization.
Retail Management Blog Articles
The Retail Management Blog Articles page offers a curated list of posts addressing various aspects of retail delivery and management, including causes and solutions for delivery delays, maintaining brand experience in temperature-sensitive food deliveries, enhancing post-purchase control, last-mile orchestration strategies for F&B distributors, benefits of delivery orchestration for retailers, hidden costs of building in-house delivery technology, competing with Amazon's impact, innovations in rural delivery, strategies to ease peak season pressures, optimizing delivery zones, and balancing customer preferences with operational efficiency.
Why Your Customer's Post-Purchase Behavior Is Crucial For Your Business
The article emphasizes the critical importance of managing the post-purchase customer experience—covering everything from order confirmation to delivery and beyond—to meet modern expectations for immediate, personalized, and transparent communication, thereby enhancing customer satisfaction, fostering brand loyalty, and driving repeat sales and long-term business growth.
Order Management: The Key to Success for Retailers in 2023
Order management is crucial for retailers in 2023 as it oversees the entire post-purchase fulfillment process—from order placement to delivery—ensuring efficient handling of orders across multiple channels, which is essential for scaling businesses, improving customer loyalty, and maintaining competitive advantage, especially given that 42% of US retailers currently have inadequate order management systems.