Elevate Your Brand Experience with End-to-End Tracking
The branded post-purchase tracking platform offers customizable email and SMS notifications, integrated end-to-end tracking with real-time visibility, multi-carrier support for split shipments, marketing and upselling opportunities, simple integration options, and feedback collection to enhance customer communication, operational efficiency, and brand loyalty after purchase.
POST-PURCHASE
Branded Post-Purchase Experiences
Elevate the brand experience for your customers after they click "buy." Our branded tracking solution enhances customer communication and transparency while easing operational burdens.
Features
One Platform, World-Class Capabilities
Branded Notifications
Email and SMS notifications can be configured on any status event. Customize messages from a single source on the fly. Control your brand and marketing messages through the entire post-purchase journey.
End-to-End Tracking
Customizable pages provide an integrated experience for your customers. By ensuring all communications, tracking sites, and messaging come from a single source, you can eliminate fragmented post-purchase experiences.
Custom Delivery
With a single view for split shipments, you can support multi-modal post-purchase experiences, including BOPA, Shipping, and Delivery. Leverage multiple carriers to drive efficiency.
Real-time Visibility
Webhooks send data to your system in real-time, providing status updates to your store team members. Enable customer service and real-time ETA and ETD.
Marketing and Upselling
Include advertising placements in your post-purchase platform. Collect and report on customer feedback.
Simple Integration
Initiate Tracking from “My Orders” Page, email, SMS, or existing channels. Whether you’re looking for a full API integration or a simple URL with tracking numbers, you’ll streamline post-purchase.
Full-Featured Tracking After the Sale
Collect and report on order feedback, enable email and SMS subscriptions, and integrate returns in your post-purchase experience. You'll build customer loyalty with proof of delivery, recommended products, and advertising placement opportunities.
Customer Testimonials
"No technology is good enough for a retailer in 2024 without a strong account management team. Luckily, Megan and crew at Delivery Solutions consistently deliver in a way that allows us to grow together at the velocity we need right now."
— Jay Rodriguez, Director of Omnichannel Operations
"Our customers rely on us to provide them with the highest level of service and convenience, and our live tracking page powered by Delivery Solutions is another example of how we are fulfilling that commitment."
— Elizabeth Goodbread, Director Of Digital Commerce & Innovation
"Delivery Solutions’ innovative orchestration system coupled with its team’s encyclopedic knowledge, provides us with the nimbleness to quickly solve issues when they arise and get our products to our customers."
— Matthew Vorcheimer, VP of Product Management
"We’re happy we made the decision to integrate Delivery Solutions, as they put us in a position to handle record delivery volume and serve our communities when they needed us most."
— Chad Petersen, SVP of eCommerce
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Ecommerce Blog Articles
The Ecommerce Blog Articles page offers a comprehensive collection of posts covering diverse topics such as delivery delays, brand experience in food deliveries, last-mile and middle-mile logistics, post-purchase and returns management, omnichannel strategies, sustainability, automation, customer experience, and supply chain optimization, each linked to detailed articles providing insights and solutions for ecommerce and delivery challenges.
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The article emphasizes the critical importance of managing the post-purchase customer experience—covering everything from order confirmation to delivery and beyond—to meet modern expectations for immediate, personalized, and transparent communication, thereby enhancing customer satisfaction, fostering brand loyalty, and driving repeat sales and long-term business growth.
Case Studies Blog
The Case Studies Blog features a curated list of articles exploring various aspects of delivery, logistics, and retail operations, including causes of delivery delays, temperature-sensitive food delivery, last-mile orchestration, the costs of building in-house delivery technology, strategies to compete with Amazon, rural delivery innovations, managing peak season challenges, and optimizing delivery zones and customer preferences for operational success.